I recently ordered a oil cooler and through no fault of ultra cool the order ended up in Florida funny part is i live in modesto, ca, called ultra cool to ask what the problem was and if they could help they looked into saw the same problem i saw but couldn’t figure out it happened. I’m working in my garage on saturday i get a call from Earl he tells me him and his wife are going for a ride and that he would like to bring me a replacement cooler. 2 hours later him and his wife pull up in front of my house on his street glide with my oil cooler talk about hand deliver with the personal touch.