Ordered my second Ultracool. Had a Ultracool on my Softail but traded it in on a Electra glide. Living in South Carolina the heat takes a toll on the motor in traffic so I order another cooler for the Electra. After a little mixup by the post office the cooler arrived. Several calls to Ultracool where made trying to track down the package. They were great in making every effort to correct the problem even though it was not their fault. Thanks again for standing behind a great product!